Frequently Asked Questions

What's our vision?

At Online Music Support, our vision is to revolutionize the music industry by providing unparalleled technical support and guidance to DJs and producers worldwide. We strive to empower musicians at every level, unlocking their full potential and fueling their passion for creating exceptional music. Through our expertise, personalized solutions, and unwavering dedication, we aim to be the catalyst that propels music creators to new heights of success and artistic excellence.

What's our working hours?

Our regular working hours are from Monday to Friday, from 9:00 AM to 6:00 PM (local time). During this time, our team is available to provide support, answer inquiries, and assist with non-urgent matters.

Do you offer support outside of regular working hours?

Absolutely! We understand that technical issues can arise at any time, especially during critical moments. For urgent matters, we provide 24/7 support to ensure that you receive assistance promptly and minimize any disruptions to your music production or performances. Simply reach out to our dedicated support team, and we will be there to help you.

How quickly can I expect a response to my support request?

We pride ourselves on providing timely responses within our working hours. You can expect a prompt resolution to your technical issues, ensuring minimal downtime and uninterrupted music creation. For urgent matters, our 24/7 support ensures immediate assistance.

Can I get a demo or trial of your services before committing?

Currently, we do not offer a free trial of our services. However, we are more than happy to provide you with detailed information and answer any questions you may have to help you make an informed decision about engaging our support.

Are there any additional fees or hidden charges?

We believe in transparency, and there are no hidden fees or charges associated with our services. The pricing we provide includes the support and assistance you need. If there are any optional add-ons or extra services, we will clearly communicate those costs upfront.

Are your services limited to electronic music producers or DJs?

Not at all! Our services extend to musicians, DJs, and producers across all genres. Whether you're into electronic, hip-hop, rock, bollywood or any other style, we have the expertise to assist you with your technical needs and enhance your music production workflow.

Can you provide remote assistance for troubleshooting my technical issues?

Yes, we offer remote assistance using platforms like Zoom, TeamViewer and AnyDesk softwares. Our experts can connect with you remotely to troubleshoot and resolve your technical challenges in real-time, regardless of your location.

Do you offer support for both beginners and experienced DJs/producers?

Absolutely! Our services cater to DJs and producers of all levels, whether you're a novice starting your musical journey or an experienced professional seeking advanced technical guidance. We tailor our support to your specific skill level and goals.

What payment methods do you accept?

We accept various payment methods, including UPI, PayPal, and bank transfers. Our team will provide you with the necessary payment details and options when you are ready to proceed with our services.

Do you offer discounts for students or educational institutions?

We understand the importance of supporting students and educational institutions. Contact our team to discuss potential discounts or special offers available for students or educational purposes.

What's our mission?

Our mission at Online Music Support (OMS) is to empower DJs and music producers with exceptional technical support and guidance. By leveraging our expertise and industry knowledge, we strive to provide tailored solutions that enhance their music production skills, minimize downtime, and build long-term relationships. We are committed to becoming a leading resource in the music industry, supporting the growth and success of our clients as they navigate the ever-evolving landscape of music technology. Through our unwavering dedication and personalized approach, we aim to inspire and elevate the music community, one artist at a time.

How can online music support services benefit me as a musician or DJ?

Online music support services offer several benefits, including prompt and convenient technical assistance, expert guidance tailored to your specific needs, access to a team of experienced professionals with in-depth knowledge of the music industry, and ongoing support to help you overcome technical challenges and optimize your music production or DJing experience.

How do I get started with Online Music Support?

Getting started is simple! Just reach out to us through our contact channels, and our dedicated team will guide you through the process. Whether you require specific technical assistance or seek general guidance, we're here to support your musical journey and ensure your technical success.

What types of technical issues do you provide support for?

We provide comprehensive support for software configuration, hardware setup, connectivity problems, audio optimization, troubleshooting, and resolving common software and hardware-related issues faced by DJs, producers, and musicians.

Do you provide ongoing support or is it a one-time consultation?

We provide ongoing support to nurture your musical journey. Beyond one-time consultations, we offer continuous assistance, software updates, equipment recommendations, and upgrades to ensure your long-term success in DJing and music production.

Are your services available worldwide?

Absolutely! Our services are accessible globally. Whether you're based in the United States, Europe, Asia, or any other part of the world, our support is readily available to help you overcome technical hurdles and achieve your music production goals.

How much does your technical support service cost?

Our pricing is tailored to the specific needs and requirements of our clients. Please reach out to us for a personalized quote based on the services you require.

Do you offer different pricing plans or packages?

Yes, we offer flexible pricing plans to accommodate different budgets and support needs. We have various packages available, including monthly subscriptions and one-time support options. Contact us to discuss the best plan for you.

Is there a minimum commitment period for your services?

We understand that different clients have different requirements. Therefore, we offer both short-term and long-term engagement options. Whether you need one-time assistance or ongoing support, we can customize a solution that suits your needs.

Do you offer refunds or guarantees on your services?

We strive to provide exceptional services and ensure client satisfaction. If you encounter any issues with our support, please reach out to us, and we will work with you to find a resolution. While we do not offer refunds, we are committed to resolving any concerns you may have.

How do I cancel or terminate my subscription?

If you wish to cancel or terminate your subscription, please contact our support team, and they will guide you through the cancellation process. Please note that cancellation terms and conditions may apply based on your specific subscription agreement.

Can I upgrade or downgrade my service plan?

Yes, we understand that your needs may evolve over time. You can upgrade or downgrade your service plan as required. Simply contact our team, and we will assist you in adjusting your plan to better suit your current requirements.

Got more questions? We're here to help! Contact us for further assistance.
Drop us a message